Cultural Competency

Serve people from diverse cultures with curiosity, respect, humility and practical inclusion.

Course outcome

Adapt ACS communication and service practices to be culturally safe, accessible and respectful.

What you will learn

• Lesson 1: Culture and Self-Awareness — Reflect on how your own background shapes service decisions.
• Lesson 2: Respectful Communication — Practise explaining an ACS service using plain language.
• Lesson 3: Culturally Safe Service — Review a service scenario for cultural barriers.
• Lesson 4: Inclusive Team Practice — Create three inclusion improvements for your local program.

Course details

• Track: Foundation
• Duration: 3 hours
• Format: 4 guided lessons (45 minutes each), each with a teaching guide, a case study with short-answer questions and a multiple-choice knowledge check

Course references and further learning

Use these authoritative sources to confirm requirements, deepen the lesson and locate current guidance.

• AIATSIS Code of Ethics for Aboriginal and Torres Strait Islander Research — AIATSIS
• Cultural diversity and human rights — Australian Human Rights Commission
• Working with interpreters — NSW Health

Important

Check the latest version before use. Australian law, approved ACS procedures and local Conference requirements take priority where they are more specific. External resources are provided for learning and do not replace accredited training, professional advice or emergency services.